IPI secures equity share investment from Ethos Partners

HMT LLP, advised Ethos Partners on their investment in IPI, a contact centre specialist and solutions provider, which will support IPI’s next phase of growth and innovation.

IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. Founded in 2001, IPI supports more than five million customer interactions and 65,000 agents every day.

IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. The investment in IPI will see the company unlock even more potential and meet its ambitious plans and follows a period of accelerated expansion for the company. In April 2023, IPI was awarded a place on E2E’s Tech 100 list – a list celebrating the UK’s fastest-growing tech companies – as well as receiving the Best Companies to Work For accreditation in summer 2022 for a second consecutive year.

Founded in 2017, Ethos Partners invests in growing small to medium-sized businesses (SMBs), empowering their management teams to realise their full potential and drive growth. The investment in IPI will be used to support IPI’s innovation and people, key components of its five-year business plan. Ethos Partners will join the IPI board, using its cumulative cross-sector experience to help IPI continue to scale and evolve.

HMT, undertook due diligence on this transaction.

Pascal Wittet, Partner at Ethos Partners commented:

We are thrilled to partner with IPI, a company that already leads the market in contact centre and digital experience innovation. IPI’s bold vision – which is centred on innovation and talent – has already delivered impressive growth, with many recognisable brands and organisations relying on its expertise to deliver the best possible service to their customers. We look forward to seeing the company unlock even more potential and meet its ambitious plans.”

Paul Read commented:

“We are delighted to have advised Ethos Partners on their investment in IPI. With Ethos’ support, the IPI business will be able to reach the goals in their five-year plan. We look forward to working with them again in the future.”



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