HMT LLP advised AI-powered language operations platform Unbabel on their acquisition of language translation company Lingo24.
Based in San Francisco, Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations solution blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel, so agents can deliver consistent multilingual support from within their existing workflows. This makes it easy for enterprises to grow into new markets and build customer trust in every corner of the world. Unbabel works with leading customer support teams at brands such as Panasonic, Microsoft, Booking.com, and Udemy.
Lingo24, a tech-enabled Language Service Provider, is experienced in delivering multilingual content at scale for global enterprises, and will advance Unbabel’s vision of enabling businesses to execute on their unified language strategy through Language Operations. Lingo24 has strong expertise in translating content across multiple formats—from product descriptions and user guides to multilingual websites, software, and apps.
Unbabel’s unparalleled AI capabilities and robust multilingual customer service solutions for digital channels like chat, email, and FAQs combined with Lingo24’s expertise in helping global enterprises deliver multilingual content at scale will allow customers to quickly automate Language Operations across marketing and customer support.
Unbabel and Lingo24 integrate with the top CRM and CMS platforms such as Salesforce, Zendesk, Kustomer, WordPress, Drupal, and Magento, and seamlessly plug into enterprises’ existing workflows to deliver multilingual content across multiple digital channels. Lingo24 brings end-to-end localization services for major global brands like Patagonia, Schneider Electric, Eventbrite, UPS, and Virgin Pulse.
HMT undertook financial due diligence for Unbabel on this transaction.
James Palmer at Unbabel commented:
“This was a key step for Unbabel in achieving our long term vision of becoming the World’s Translation Layer and we were very pleased to work with HMT to get a deeper insight into Lingo24 and provide us with the confidence we needed to move forward swiftly with the acquisition.”
Paul Read commented:
“We are delighted to have advised Unbabel on their acquisition of Lingo24.The addition of Lingo24 means Unbabel can provide more consistent, high-quality multilingual customer experiences across marketing and customer service—accelerating international growth while improving customer satisfaction and loyalty. We look forward to working with them again in the future.”